Shipping policy

SHIPPING POLICY

Effective Date: 09-10-2025

Thank you for shopping with ZENTHREADS. This Shipping Policy describes how we handle order processing, shipping methods, delivery times, shipping charges, and procedures for delayed or undeliverable orders.

1. Order Processing Time

- Orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
- During sales, festivals, or periods of high order volume, processing may take 3–4 business days.

2. Shipping Methods & Delivery Time

We work with trusted courier partners to deliver your orders across India.

Delivery times are estimates only. Actual delivery may vary due to weather conditions, courier delays, public holidays, stock availability, or other unforeseen circumstances.

3. Shipping Charges

- Shipping charges are calculated at checkout based on the delivery location, package size, and weight.
- Free shipping may be available on eligible orders, as displayed during checkout.
- If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

4. Dispatch & Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier details.

You can use the tracking number to monitor your shipment until it is delivered.

5. Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, delays may occur due to courier issues, weather conditions, public holidays, or other events beyond our control.

If your order is delayed, we will do our best to keep you informed and assist you.

If your tracking status shows "Delivered" but you have not received your package, please contact us immediately so we can investigate the issue.

6. Lost, Damaged, or Incorrect Orders

If you receive a damaged or incorrect item:

- Contact us within 48 hours of delivery.
- Share clear photos of the item and packaging.
- After verification, we will arrange a replacement or refund, as applicable.

If your order is lost during transit:

- We will investigate the matter with the courier partner.
- If the shipment is confirmed lost, we will either resend your order or issue a full refund.

7. Undeliverable or Refused Shipments

If an order is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, we will contact you to arrange reshipment.

Additional shipping charges may apply for redelivery.

If an order is refused without a valid reason, the original shipping charges may be deducted from any eligible refund.

8. International Shipping

Currently, ZENTHREADS ships only within India. International shipping is not available at this time.

9. Contact Us

For any shipping-related questions or assistance, please contact us:

ZENTHREADS

Email: zenthreads01@gmail.com

Phone: +91 9137149410

Address: Road No. 5, Shivaji Nagar, Govandi, Mumbai, Maharashtra – 400043, India